Privacy Policy
This policy explains what Wake360 collects, how we use it, and the rights you have. We keep it plain and short.
Who we are
Wake360 LLC, 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801. Contact us at hello@wake360.ai.
What we collect
- Account details — email address, name, and phone number if you provide one.
- Camera and device data — identifiers such as serial number, status, connectivity, and settings needed to run the service.
- Video clips and live view — footage captured by your camera and accessed through the Wake360 app.
- Payment information — billing is handled by Stripe. We receive payment status and related billing records; we do not store full card numbers.
How we use it
We use this information to create and manage your account, operate cameras, deliver live view and clips, process subscriptions, provide support, and keep the service secure.
Transactional email
We send necessary service email through Amazon SES. This includes:
- Account verification
- Password resets
- Camera alerts
- Billing receipts and notices
We do not send marketing email unless you opt in.
We don’t sell your data
We do not sell your personal information. We share data only with service providers who help us run Wake360 (for example, Amazon Web Services for hosting and email, and Stripe for payments), when required by law, or to protect the service and our users.
Retention
We keep account and device data while your account is active and as needed for billing, security, and legal obligations. Video clips are kept according to your plan and settings, then deleted. You can ask us to delete your account and associated data as described below.
Security
We use industry-standard safeguards, including encryption in transit, access controls, and limited employee access. No method of storage or transmission is completely secure, but we work to protect your information.
Your rights
You may request access to, correction of, or deletion of your personal information, and you may close your account. To do that, email hello@wake360.ai. We will verify your request and respond as required by applicable law. Some records may be retained where we must keep them for legal, security, or billing reasons.
Children
Wake360 is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.
Changes
We may update this policy from time to time. The effective date above will change when we do. Continued use of Wake360 after an update means you accept the revised policy.
Contact
Questions or deletion requests: hello@wake360.ai.
Wake360 LLC, 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801.